Independent Network Charter

Buying with Confidence

So, in a nutshell, what does Independent Network mean to you?

Quite simply – total confidence – at every stage of your involvement with a Independent Network member company, whether you are investing in doors, windows, conservatories or any other quality PVC-U product from the massive VEKA range. You’ll find that members’ sales consultants don’t hard sell; they advise.

The surveyor will make the preparations for your installation with the minimum fuss, but with the maximum accuracy and the actual fitting of your windows and doors will be an exercise in true craftsmanship. That is why Independent Network and its members provide you with quality assurance and total confidence, while our competitors …just sell double glazing.

Remember – in the last 15 years alone, Independent Network members have installed over £600 million pounds worth of windows, doors and conservatories in over 160,000 homes.You can trust in the fact that only the very best, professional and most trustworthy companies are allowed to join Independent Network, which is why the Network allows all installers to offer a ‘cast iron’ Ten Year Insurance-Backed guarantee.

Independent Network believes that this guarantee, exclusive to members, cannot be bettered in the industry. It sets out clearly what is covered and what is not. There is no small print and there are no hidden catches – everything is open and up-front. Installer members are only allowed to source their PVC-U products from a well-respected fabricator member of Independent Network, using high-spec VEKA profile. This means you are guaranteed an unbroken chain of quality, right from raw materials – to your home.